Find answers to your most pressing questions about Supply Chain Management (SCM), Order Management (OM) and sustainability practices in the supply chain.

Supply chain management (SCM)

What is supply chain management?

SCM conducts the flow of goods related to a product or service, from raw material procurement to product delivery at the final destination. 

What strategies are used to manage logistics in a global supply chain? 

Improve supplier and carrier compliance through standardised processes, scorecard reporting and root cause analysis of failures and non-compliance. 

Order Management is a key function of SCM.  

  • Reduced transport costs with improved container usage and lead time  

  • Increased sales from improved product availability, customer satisfaction and speed-to-market 

  • Proactive disruption management that monitors your shipments in real-time and provides predictive arrival times

What measures are taken to mitigate supply chain disruptions?

  • Supply chain risk mapping and creation of contingency and mitigation plans, where needed 

  • Kuehne+Nagel proactively monitors risks and disruptions across the supply chain, in scope 

  • Root cause analysis and corrective plans are identified and executed  

  • Availability of our innovative seaexplorer platform. It combines standard information on sea freight services and routings, with comparative data to help you choose the best options. Select a service that moves your cargo fastest from A to B, has the best rating for reliability, or the lowest CO2 emissions.​ 

Order Management and tracking

How can I track my international order? 

Kuehne+Nagel provides several different technology platforms to track your international orders across the supply chain. These provide end-to-end order visibility, customised dashboards, KPI reporting and more. 

Reports include:  

  • Supply chain network across regions and business units 
  • Vendor performance KPIs 
  • Container usage, by size, lane, trend and recommendation 
  • End-to-end lead-time performance by mode by type; drilldown to each leg of transportation and key contributor 
  • Landed costs (average cost/CBM or container, by mode, by lane)

What benefits can Order Management bring? 

  • Visibility from order placement to delivery 

  • Automating manual processes 

  • Reduced costs  

  • Better and earlier decision making 

  • Increased product speed-to-market   

  • Inventory control 


What sustainable practices are followed in your global supply chain?

Buyers’ consolidation 

  • Consolidate cargo from multiple suppliers to maximise efficiency and reduce costs 
  • Containers are loaded at the Container Freight Station (CFS) to optimise utilisation and flexibility in frequency and quantities 
  • Support sustainability goals 
  • 20ft reduction plans to minimise use


  • Measure CO2 at lane/leg level, based on internationally recognized standards 

  • Avoid carbon transportation impacts through consolidation activities that move fewer containers  

  • Reduce emissions by adopting low carbon fuel options, such as biofuel and Sustainable Aviation Fuel (SAF)