Frequently asked questions

What is supply chain management?

SCM conducts the flow of goods related to a product or service, from raw material procurement to product delivery at the final destination. 

What strategies are used to manage logistics in a global supply chain? 

Improve supplier and carrier compliance through standardised processes, scorecard reporting and root cause analysis of failures and non-compliance. 

Order Management is a key function of SCM.  

• Reduced transport costs with improved container usage and lead time  

• Increased sales from improved product availability, customer satisfaction and speed-to-market 

• Proactive disruption management that monitors your shipments in real-time and provides predictive arrival times

What measures are taken to mitigate supply chain disruptions?

• Supply chain risk mapping and creation of contingency and mitigation plans, where needed 

• Kuehne+Nagel proactively monitors risks and disruptions across the supply chain, in scope 

• Root cause analysis and corrective plans are identified and executed  

• Availability of our innovative seaexplorer platform. It combines standard information on sea freight services and routings, with comparative data to help you choose the best options. Select a service that moves your cargo fastest from A to B, has the best rating for reliability, or the lowest CO2 emissions.​ 

How can I track my international order? 

Kuehne+Nagel provides several different technology platforms to track your international orders across the supply chain. These provide end-to-end order visibility, customised dashboards, KPI reporting and more. 

Reports include:  

• Supply chain network across regions and business units 
• Vendor performance KPIs 
• Container usage, by size, lane, trend and recommendation 
• End-to-end lead-time performance by mode by type; drilldown to each leg of transportation and key contributor 
• Landed costs (average cost/CBM or container, by mode, by lane)

What benefits can Order Management bring? 

• Visibility from order placement to delivery 

• Automating manual processes 

• Reduced costs  

• Better and earlier decision making 

• Increased product speed-to-market   

• Inventory control